Made in Heaven — of entrepreneurship feminism and everything in between….

  1. Businesses need to have “soul” : In most of the episodes, the Made in Heaven team moves beyond the business of logistics of a wedding to actually dealing with human problems and emotions. In the episode of the older couple who decide to get married, Karan tells Tara something to the effect -“we are in the business of sets, vendors and music.. let’s stick to that and not get into these problems”. The problem was that the lady’s children were vehement in their refusal to attend their mother’s wedding while she so wanted them there. And so, they work to getting the kids into it. It is when they solved that problem did the customers really feel delight. This is not to suggest that businesses should move away from their core competence.In the episode when they’re pitching to a potential customer, they stress on what a wedding means to them and it goes beyond logistics. Of course, they won the deal, but for different reasons. The point here being- defining the business in terms of the human problem we are trying to solve will truly help in differentiating our offering to the market.
  2. Integrity is non-negotiable: Jass swipes the company credit card for some fancy clothes when she is out on work. When Karan finds out, he is convinced that she needs to go because he needs trust- worthy people around him. Intolerance to dishonesty needs to be demonstrated by leaders and Karan did that, although Jassi was showing a lot of promise. An employee could be a rising star, but there is no room for dishonesty. Of course, Jass makes a comeback later on! Put that to creative liberties or the nature of Karan who is willing to listen.
  3. Walking the talk: Tara buys diamonds for her friend’s daughter’s birthday (on personal expense tho) and when Jassi, mentions this, in passing to Shibani, the Production head who has been making noises of needing more money it raises her antennae. She has also been questioning the need for a “fancy-ass” office when they can’t pay higher salaries. How you spend your money in the initial years will determine a lot of things. Jauhari, the new investor, too questions the need for a fancy office when meetings can be done in hotel lobbies or cafes. Lesson to entrepreneurs : If you display extravagance especially in the organisation context, while asking your team to exercise austerity it will not be seen well. Substitute that fancy office with any other frill your company extends and it’s the same argument ( parties, outings etc) You may have compelling business reasons for the extravagance (like Karan did) but you need to be prepared to answer tough questions.
  4. Managing talent: If you have good talent, you have to nurture it through monetary and non monetary ways. Shibani is the head of production and has been with the company from the start. However, she does not see growth in monetary terms or in job profile. At one point she says “ I don’t want to be doing this production s***” and finally quits the company. Karan has been offering bandaid remedies like an advance for her daughter’s school trip etc, but in the end, if a person is good at her work she will look for long term solution in terms of growth and rewards. As an entrepreneur, you have to show the future and work towards it.
  5. Need for systems: Karan and Tara are drinking from a hip flask on the stairs of the hospital where Tara’s husband is recovering from an accident.(happens only in a high society Delhi hospital, I guess). Karan says he needs to take an advance from the business to meet his debt repayment schedule. Tara refuses, saying “we can’t go on like this, moving from one account to the other”. Often entrepreneurs manage their finances in ways where lines between the personal and professional are blurred. This does not augur well for the business and individuals. Although it was difficult for Tara to say no, she did. Entrepreneurs need to draw that line in the sand.

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